How and when will I be charged?

Monthly memberships are billed in advance on the 1st of each month, and that date doesn't move. If you join or renew partway through the month, your first payment is a smaller, partial-month amount covering just the days until the 1st.

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Partial-month charges and credits

Joining or renewing mid-month: a reduced first payment for the days until the 1st
Upgrading mid-month: a one-off partial-month charge for the price difference
Downgrading mid-month: a credit for the unused portion, applied to your next bill

Credits and adjustments

Credits are applied to your account automatically and set against your next payment. If a credit covers your full bill, no payment is taken that month. Referral credits work the same way: applied automatically once your friend joins on a qualifying membership, and if your bill comes to less than the credit, the balance carries over to the following month.

Introductory & fixed-term memberships

Paid upfront or monthly over the fixed term, and non-refundable outside the 14-day cooling-off period. They automatically continue onto a monthly membership at full price unless cancelled before the end date.

Class Packs

Paid upfront, valid for 12 months, non-refundable.

If a payment fails

We'll email you and retry daily for up to 7 days. Training continues as normal during that window. There's no fee for a failed payment itself, though your bank may charge its own. If it's still unresolved after 7 days, your membership is suspended until the balance clears.

Note: Talk to us before your next billing date if you can't pay right now: a pause or downgrade usually protects your loyalty benefits better than letting a payment fail.